Ashley Furness
Ashley Furness is a CRM analyst for Software Advice. She has spent the past six years reporting and writing business news and strategy features. Her work has appeared in myriad publications including Inc., Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal.
Articles by Ashley Furness
Will the Web Kill the Call Center?
Networking
Customers expect more than just phone support from today’s companies.
Video
We are sorry, your browser is not set up to display video.
An all-in-one Bluecoat solution enables web conferencing and blocks malware for North America'...
Popular Stories
Security
Apple’s iOS 7 Makes Small bu... |
The overhaul and redesign of Apple’s mobile operating system are worth cheering about,...
Why Law Firms Should Live an... |
Firms shouldn’t allow unfounded security concerns to deter them from all the cloud has to...
How 3 Companies Disaster-Pro... |
Despite the havoc following Sandy, these businesses continued services with hardly a...
Storage
3 Questions to Help SMBs Pla... |
Before planning a backup strategy, here are three questions that can help set the...
How 3 Companies Disaster-Pro... |
Despite the havoc following Sandy, these businesses continued services with hardly a...
EMC World 2013: Software-Def... |
Storage virtualization is a key element of providing on-demand, flexible cloud services.
Infrastructure Optimization
Has Open-Source Technology G... |
The days of “open-source” being a dirty word could soon be a distant memory.
West Coast Customs Outfits B... |
The Technoliner gives businesses a hands-on experience with the latest productivity tools...
Spring Cleaning: Refresh Tip... |
Three financial businesses offer advice on optimizing computing operations.
Networking
Cisco Live 2013: Collaborati... |
The way work gets done is set to evolve once machines and sensors jump into the mix.
At the Core of a Thriving Bu... |
Companies find the ability to easily connect with customers and employees essential to...
5 Ways to Fix Common Wi-Fi E... |
Get expert pointers on how optimize your 802.11 network.
Mobile & Wireless
The Mobile Apps Most Commonl... |
Fewer businesses than you might think actively blacklist or whitelist iOS or Android...
Using iPads at Check-In Prov... |
An ambitious mobile strategy built around tablets is helping Hyatt Hotels reach new...
Businesses Go Mobile on Mult... |
A real estate agency and logistics provider tap devices that make their workers more...
Hardware & Software
The Do’s and Don’ts of Email... |
A perfectly crafted email signature can make a great digital impression.
Shopping 2.0: N.Y. Retailer... |
Kate Spade and eBay have teamed up to provide a unique shopping experience that brings...
Apple’s iOS 7 Makes Small bu... |
The overhaul and redesign of Apple’s mobile operating system are worth cheering about,...