Tactical Advice

The Cumulus Benefits of CDW Cloud Collaboration

This new solution lets companies adopt unified communications tools at their own pace — paying as they go.
This story appears in the Winter 2013 issue of BizTech Magazine.
Cumulus Benefits
Credit: Mipan/Veer

organizations regularly roll out ambitious and often costly technology initiatives with the aim of optimizing operations and boosting productivity. But in the end, the success of these efforts typically comes down to one thing: simple, everyday human interactions.

Two of today’s hottest emerging technologies for improving collaboration and optimizing the infrastructure are unified communications and cloud computing. When paired, UC and the cloud are uniquely suited to improving human interactions. A collection of dynamic collaboration technologies offered through the cloud as a service can provide businesses with a set of tools that can improve overall performance and outcomes.

A New Path

Collaboration encompasses a variety of communication tools and technologies, including voice and voicemail, mobility, video conferencing, contact center services, instant messaging and presence. The cloud provides a mechanism for delivering an integrated mix of these capabilities while addressing drawbacks that are common to traditional UC rollouts.

The cloud’s pay-as-you-go model eliminates the need for the substantial initial capital outlays associated with UC rollouts, says Andy Dignan, director of collaboration solutions for CDW. Implementation also can occur faster because procuring UC services entails little more than ordering them from the provider.

“Speed to market is extremely valuable in today’s work environments,” Dignan says. “Rather than a longer, drawn-out on-premises rollout, UC in the cloud offers a quick jump to new, valuable features.”

Contracting with a third-party provider also offloads the operational and troubleshooting responsibilities for these tools, reducing the day-to-day management burden on the IT team.

Combining Strengths

CDW recently entered this evolving and competitive market, introducing the CDW Cloud Collaboration solution. This offering bundles UC and collaboration tools from Cisco Systems with CDW’s managed services. “These are collaboration tools, managed for you, in the cloud,” Dignan says.

Although this is a new solution, CDW is not new to UC or to hosting collaboration tools. “CDW has completed more than 4,000 Cisco UC deployments over the past ­decade,” he says. “We have one of the largest bases of Cisco UC customers in the United States.”

To learn more about the components of CDW Cloud ­Collaboration, visit CDW.com/cloudcollaboration.

CDW hosts the service at its own Tier III-IV facility. The 485,000-square-foot data center runs 8.2 megawatts of power to support world-class virtualization, storage and optimization services. The components are fully redundant, offering four nines of uptime.

The CDW Cloud Collaboration features a virtual private network core and secure customer edge components. “In the cloud, we take security very seriously,” Dignan says. “We offer customers their own secure network built on VMware products. Their data never mixes or touches other tenants’ data.”

With this security and expertise backing its UC in the cloud service, CDW can ­deliver peace of mind to organizations, he says. That leaves staff to focus on what ­really drives their mission — those individual ­human interactions.

Sign up for our e-newsletter


Heartbleed: What Should Your... |
One of the biggest security vulnerabilities has almost every user and every industry...
Why Businesses Need a Next-G... |
Devices investigate patterns that could indicate malicious activity.
Review: HP TippingPoint S105... |
Next-generation firewall can easily replace a stand-alone intrusion prevention system....


The New Backup Utility Proce... |
Just getting used to the Windows 8 workflow? Prepare for a change.
How to Perform Traditional W... |
With previous versions going unused, Microsoft radically reimagined the backup utility in...
5 Easy Ways to Build a Bette... |
While large enterprises have the resources of an entire IT department behind them, these...

Infrastructure Optimization

Businesses Must Step Careful... |
Slow and steady wins the race as businesses migrate IT operations to service providers,...
Why Cloud Security Is More E... |
Cloud protection services enable companies to keep up with security threats while...
Ensure Uptime Is in Your Dat... |
Power and cooling solutions support disaster recovery and create cost savings and...


Securing the Internet of Thi... |
As excitement around the connected-device future grows, technology vendors seek ways to...
How to Maximize WAN Bandwidt... |
Understand six common problems that plague wide area networks — and how to address them.
Linksys Makes a Comeback in... |
The networking vendor introduced several new Smart Switch products at Interop this week.

Mobile & Wireless

Mobility: A Foundational Pie... |
Other technologies rely on mobile computing, which has the power to change lives, Lextech...
Now that Office for iPad Is... |
After waiting awhile for Microsoft’s productivity suite to arrive, professionals who use...
Visualization Can Help Busin... |
Companies need to put their data in formats that make it consumable anytime, anywhere.

Hardware & Software

Review: HP TippingPoint S105... |
Next-generation firewall can easily replace a stand-alone intrusion prevention system....
New Challenges in Software M... |
IT trends such as cloud, virtualization and BYOD pose serious hurdles for software...
Visualization Can Help Busin... |
Companies need to put their data in formats that make it consumable anytime, anywhere.