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Management
Full Session: Empathy Is the Key Ingredient for World-Class Customer Support
Like so many companies around the world, CDW experienced transformative business disruptions in 2020, resulting in not only a shift to working from home but also having to adapt to new ways of working with customers to solve their problems. In this CDW Tech Talk session, learn about the innovative ways CDW is addressing customer needs and how empathy for customer challenges brings unique value. Find full coverage of the CDW Tech Talk here.
Participants
Jill Billhorn, SVP, Corporate Sales, CDW
Michael Rapplean, VP, Central Region, CDW
Bob Bragdon, Worldwide Managing Director, CSO
Video Highlights
- Most businesses are experiencing the same kinds of challenges.
- Tapping into that experience can create a deeper relationship with the customer.
- A more open relationship with customers can lead to more creative solutions.
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