Data Analytics
CDW Executive SummIT: Meeting Elevated User Expectations for the Digital Experience
At the CDW Executive SummIT in Chicago, IT leaders considered the ways in which customers are demanding an enhanced experience from technology. Whether it's provided through the increased use of artificial intelligence or new and innovative uses of familiar hardware, tech users want a seamless experience that meets their needs and surpasses their expectations.
Find BizTech’s full coverage of the event here, follow our live news coverage of the CDW Executive SummIT on X (formerly Twitter) at @BizTechMagazine and join the conversation using the hashtag #CDWExecutiveSummIT.
Participants
Matt Marsh, Principal Solution Architect, CDW
Sanjay Sood, CTO, CDW
Adam Rasner, Vice President of Technology Operations, AutoNation
Christopher Smith, Director of IT, Museum of Flight
Video Highlights
- Customers have come to expect better customer care, which can be provided through multiple channels.
- Many users have become accustomed to the convenience provided by the devices that they use in their personal and professional lives.
- AI and large language models are being implemented in exciting use cases across industries.
