Don R. Crawley
Don R. Crawley is author of The Accidental Administrator series of books for IT professionals, including The Accidental Administrator: Cisco ASA Security Appliance: A Step-by-Step Configuration Guide, from which this article is excerpted. He is also president of soundtraining.net, an IT training firm. He holds multiple certifications on Microsoft, Cisco and Linux products.
By upgrading to Microsoft Dynamics, nTelos Wireless was able to track customer feedback,...