You know and love our Must-Read IT Blogs lists, but now, say hello to the nonprofit side.
Adrian Swinscoe is a consultant, trainer and speaker with expertise in all things customer (engagement, service, experience, retention, loyalty). He blogs at adrianswinscoe.com. You can also connect with him on Twitter at @adrianswinscoe.
Make sure your business is using technology in a way that helps, not hinders, the customer experience.
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