Want to stay on top of the technology issues that matter to small and medium-sized businesses? Be sure to check out these blogs.
Adrian Swinscoe is a consultant, trainer and speaker with expertise in all things customer (engagement, service, experience, retention, loyalty). He blogs at adrianswinscoe.com. You can also connect with him on Twitter at @adrianswinscoe.
Make sure your business is using technology in a way that helps, not hinders, the customer experience.
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