Tactical Advice

What Kind of IT Hero Are You?

Here’s a fun way to give your tech saviors some digital appreciation.
This story appears in the Spring 2012 issue of BizTech Magazine.
Ryan Petersen
BizTech Editor in Chief Ryan Petersen as his IT Hero alterego, Rambling Persuader.

Everyone has a hero. It might be a parent, a teacher, an athlete or even someone you work with. No matter who it is, they all should share one trait: They’re there for you when you need them the most. And although some are widely recognized, others fly under the radar and barely get noticed at all — until something major happens; for example, when a server crashes. Yes, that’s right. Those IT heroes are all around us every day, wearing their inconspicuous Clark Kent disguises until the time comes to don their capes and tights.

So if you know one of those IT heroes — or are one — now is the time to be recognized. The CDW “Heroes Who Get IT” campaign is a fun way for CDW to salute the efforts of those IT heroes, their technical expertise and their special secret superpowers. Visit HeroesWhoGetIT.com, and you can create your own custom IT Hero character to share with friends, family and associates. Additionally, you can enter your IT Hero into a weekly random drawing for a chance to win some great prizes.

It’s a Bird, It’s a Plane, It’s … in the Cloud

Speaking of IT heroes, the article “SMBs Take Baby Steps to the Cloud” details some small businesses that are finding efficiencies through the use of cloud computing. Corporate Mailing Services, for example, experienced some growing pains after its staff of 40 grew to 160 and their one-server operation needed 13.

The full-service mail shop moved its e-mail from an in-house server to a hosted cloud service about five years ago. Although the e-mail service was less expensive than other options, CMS didn’t have direct access to the Exchange server. If there was a need to set up an e-mail box on a Friday at 5 p.m., it was difficult to get someone to do it at that time of day. Now, Microsoft Office 365 gives them that control.

“What’s nice about being virtual is if you have a hardware issue, restoring is a lot easier,” says Tim Steward, director of IT at CMS. “If you bring in new hardware, moving it is a piece of cake.”

This issue is filled with stories of how IT heroes effectively use technology to save their businesses time and money. If you’d like to share your story with BizTech, let us know.

Ryan Petersen

Ryan Petersen,
Editor in Chief

Sign up for our e-newsletter

About the Author

Ryan Petersen

Editor in Chief

Ryan has covered a variety of bases for BizTech since the magazine’s inception in 2005. As Editor in Chief, he works on creating editorial calendars, develops story ideas and is always on the lookout for new writing talent. Ryan previously worked at the Kane County Chronicle, the Moline Dispatch and the Rock Island Argus newspapers. Against his better judgment, Ryan is raising his children as Cubs fans. E-mail Ryan and follow him on Twitter.


Heartbleed: What Should Your... |
One of the biggest security vulnerabilities has almost every user and every industry...
Why Businesses Need a Next-G... |
Devices investigate patterns that could indicate malicious activity.
Review: HP TippingPoint S105... |
Next-generation firewall can easily replace a stand-alone intrusion prevention system....


The New Backup Utility Proce... |
Just getting used to the Windows 8 workflow? Prepare for a change.
How to Perform Traditional W... |
With previous versions going unused, Microsoft radically reimagined the backup utility in...
5 Easy Ways to Build a Bette... |
While large enterprises have the resources of an entire IT department behind them, these...

Infrastructure Optimization

Businesses Must Step Careful... |
Slow and steady wins the race as businesses migrate IT operations to service providers,...
Why Cloud Security Is More E... |
Cloud protection services enable companies to keep up with security threats while...
Ensure Uptime Is in Your Dat... |
Power and cooling solutions support disaster recovery and create cost savings and...


Securing the Internet of Thi... |
As excitement around the connected-device future grows, technology vendors seek ways to...
How to Maximize WAN Bandwidt... |
Understand six common problems that plague wide area networks — and how to address them.
Linksys Makes a Comeback in... |
The networking vendor introduced several new Smart Switch products at Interop this week.

Mobile & Wireless

Mobility: A Foundational Pie... |
Other technologies rely on mobile computing, which has the power to change lives, Lextech...
Now that Office for iPad Is... |
After waiting awhile for Microsoft’s productivity suite to arrive, professionals who use...
Visualization Can Help Busin... |
Companies need to put their data in formats that make it consumable anytime, anywhere.

Hardware & Software

Review: HP TippingPoint S105... |
Next-generation firewall can easily replace a stand-alone intrusion prevention system....
New Challenges in Software M... |
IT trends such as cloud, virtualization and BYOD pose serious hurdles for software...
Visualization Can Help Busin... |
Companies need to put their data in formats that make it consumable anytime, anywhere.